Terms & Conditions

GENERAL TERMS:

  • All charters and cruises are operated by Fish n Fun pty ltd as trustee for the VDV Family trust, operating as Mooloolaba Jet Boat.
  • These terms and conditions will also be emailed to you together with your booking confirmation.
  • Mooloolaba Jet Boat, it’s employees or associated companies will not be held responsible for any personal injuries, equipment loss or damage sustained whilst engaged in any activities, including boarding and disembarking the vessel, with Mooloolaba Jet Boat. While Mooloolaba Jet Boat make every effort to safeguard clients they would like to advise that; all water activities include risk, and all activities on board or off board are at individuals own risk. The company, directors and staff accept no responsibility or liability for any loss, accident or injury to persons or property.
  • Any passenger that refuses to sign the Release of Liability/Assumption of Risk form will be refused admission to the ride and no refunds will be deemed applicable or provided in such cases.
  • Passengers with any back, neck, shoulder or heart conditions, or those who are pregnant or who have injuries/conditions that may cause a risk to their health are not permitted to ride on the boat, and if so, do so at their own risk. All trips and rides are suitable for persons with normal health and fitness.
  • All Mooloolaba Jet Boat passengers must meet the minimum height requirement of 120cm. A minimum age of 8 years is recommended.
  • Children aged 13 years and under must be accompanied by an adult.
  • Mooloolaba Jet Boat reserves the right to refuse service to those who are believed to be affected by alcohol or drugs and no refund will be provided in such cases.
  • Mooloolaba Jet Boat has the right to refuse any passengers for any reason.
  • Smoking, alcohol or food is NOT permitted on the vessel at any time.
  • Clients must be at the wharf 15 minutes prior to boarding. Mooloolaba Jet Boat reserves the right to resell the seats after this time and charge the client in full if these seats cannot be resold.
  • A minimum of 4 passengers are required for an Ocean Thrill ride to be able to proceed.
  • A minimum of 12 passengers are required for a Water taxi Service to Noosa to be able to proceed.
  • A minimum of 10 passengers are required for a Water taxi Service to Caloundra to be able to proceed.
  • A minimum of 6 passengers are required for a Water taxi Service to Maroochydore to be able to proceed.
  • A minimum of 4 passengers are required for a Water taxi Service within Mooloolaba River and canals to be able to proceed.
  • Passengers may be filmed/photographed during the tour. Mooloolaba Jet Boat reserves the right to reproduce such film/photos for any purpose whatsoever without notification, compensation or payment.
  • Mooloolaba Jet Boat reserves the right to alter the departure time and departure point as and when required.
  • Mooloolaba Jet Boat reserves the right to add, withdraw, substitute and/or vary advertised routes, prices and departure times at any time.
  • In the case of a group or vessel booking, all discussions relating to any financial aspect will be with the person paying the deposit. Individuals within the group have no status financially with Mooloolaba Jet Boat as we have no record of financial dealings with anyone else within the group.
  • All details are correct at time of printing/publishing and are subject to change without notice.

PAYMENT & CANCELATION TERMS:

  • Full payment is required for individual and group bookings other that full vessel bookings at the time of making the booking.
  • Groups are considered as 4 or more passengers.
  • Full vessel bookings are considered as any number of passengers who as a group purchase the vessel for an exclusive ride upon which no other passengers are able to be allowed to purchase tickets. In effect such groups purchase a minimum of 12 tickets total.
  • A minimum 20% deposit is required for all full vessel bookings at the time of making the booking.
  • Full balance of payment is required for full vessel bookings 7 days prior to the departure date.
  • In the case of a group or vessel booking, all discussions relating to any financial aspect will be with the person paying the deposit only. Individuals within the group have no status financially with Mooloolaba Jet Boat as we have no record of financial dealings with anyone else within the group. The payment of the deposit indicates the intention by the purchaser(s) to proceed and to complete the full payment on the day. Unless complying with the listed cancelation terms below, the person paying the deposit understands and agrees that the full amount will be deducted from the credit card to complete the transaction regardless of their attendance.
  • All cancellations, including Gift Certificate Bookings, must be received 7 days or more prior to the departure date.
  • All tickets for rides able to proceed, (including all types of gift certificates) are non-refundable.
  • All bookings must be paid in full at least 24 hours in advance and are non-refundable within 24 hours of pre-booked service time unless service is cancelled by Mooloolaba Jet Boat.
  • Any cancellations or ‘no shows’ made outside these terms and conditions will incur a 100% cancellation fee, inclusive of Gift Certificate bookings, and such tickets will be considered forfeited by passengers.
  • Same day bookings are non-refundable. If cash payment at wharf on day of service is the chosen method of payment a credit card number must be provided to secure booking.
  • Mooloolaba Jet Boat operates in an outdoor / offshore marine environment. Trips may change or be cancelled due to weather conditions. We still operate if it is raining and such rain does not adversely impact on visibility. Mooloolaba Jet Boat reserves the right to cancel services due to inclement weather (generally defined as heavy precipitation creating visibility issues, extreme wind and extreme swell conditions, determined as dangerous by Mooloolaba Jet Boat). Such determination is not subject to passenger input. In the event this occurs rescheduling to an alternative date will be organised for a convenient time.

GIFT VOUCHERS/CERTIFICATES:

  • Gift vouchers are not refundable once purchased.
  • Any discussions relating to any financial aspect in relation to the gift voucher(s) will be with the person actually paying for the gift voucher(s). Individuals who have been provided such a gift voucher have no status financially with Mooloolaba Jet Boat as we have no record of financial dealings with anyone other that the purchaser.
  • Standard, non promotional, gift vouchers are valid for 12 months. The expiry date is shown on your gift voucher. Once a voucher has expired, it is no longer valid. Unused vouchers at the date of expiry will not be refunded and will become the property of Mooloolaba Jet Boat. Extensions are only given once an additional fee has been paid to extend the voucher – Maximum of 3 months given. Mooloolaba Jet Boat has the right to refuse any requests for extensions at any time.
  • Non-standard gift vouchers are valid for either 3 or 6 months. Non Standard gift vouchers may be supplied by Mooloolaba Jet boat for promotions, prizes and other reasons at the sole discretion of the company. Non-standard gift vouchers cannot be purchased. The expiry date is shown on the gift voucher. Once a voucher has reached the expiry date it is no longer valid nor redeemable. Unused vouchers at or after the date of expiry will not be refunded and will become the property of Mooloolaba Jet Boat. Extensions on non-standard gift vouchers will not be given under any circumstances. If a non-standard gift voucher is for more than one person such a voucher cannot be used on separate dates. Regardless of the number of people able to use the voucher at the given time, the voucher can in total only be used on a single occasion.
  • Once used to secure a booking, gift vouchers are treated as a standard booking. This means that ‘no shows’ incur a 100% cancellation fee, which in reality voids the Gift Voucher making any further bookings on the voucher impossible.
  • Mooloolaba Jet Boat reserves the right to cancel or void your gift certificate if you make a booking and do not show up, or show up late. This is inclusive of same day bookings (ie. those made on the same day as departure).